Refund policy

Returns 

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging (if any). 

Perishable goods such as cider or spirits are only subject to replacement or refund if they are faulty or damaged.  

Proof of damage/faulty goods is required to warrant return of goods. 

Non-returnable items:  Gift cards 

Return Process 

To complete your return please email: info@runamukciderco.com.au 

We will require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted: 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  

Please note depending on the payment method used for your purchase the return time frame differs. 

Sale items  

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges  

We only replace items if they are defective or damaged.  

If you need to exchange it for the same item, send us an email: info@runamukciderco.com.au 

We will arrange return of your item to:  

RUNAMUK CIDER CO 

21 Ilmenite Cres, CAPEL WA 6271 

Shipping Returns